Beginning today, Uber is rolling out a new chat feature to allow drivers and riders to communicate without ever leaving the Uber app. This promises to smooth interactions and eliminate some disincentives built into the way the Uber service and app were configured.Consider this example: My wife and I went flew to Paris last December. On landing, I connected my phone to the Charles de Gaulle airport Wi-Fi network, specifically so we could call for an Uber ride. Unfortunately, there was some confusion between us and our driver about where we were to be picked up and, because I was on Wi-Fi, I couldn’t call or send a follow-up text message to our driver.It took 30 minutes, but eventually we found our driver and enjoyed a fantastic week in Paris. But it left a bad impression of Uber and was a frustrating beginning to our trip. This is what Uber’s new chat function aims to fix.The new app provides basic but effective in-app messaging. It’ll help passengers on Wi-Fi at a foreign airport, and it’ll help Uber drivers as well. When a driver receives a message, the app automatically opens it and reads it aloud. With a single tap, drivers can… Read full this story
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