The Department of Veterans Affairs (DVA) is undergoing a large program of work known as Veteran Centric Reform. Announced as part of the 2017-18 Budget, the six-year project is aimed at transforming veteran services. Funding allocated to DVA and Services Australia for the initiative, as of March 2021, has totalled AU$653.7 million. According to the Australian National Audit Office, progress in implementing a number of business capabilities for the project has been slower than expected but it noted partnering with other entities, such as Services Australia, in the delivery of reform was “generally effective”. As part of building those capabilities, the DVA recently stood up a data and insights branch which department chief operating officer Mark Harrigan said in the first instance was focused on building a workforce capability. That focus has since stretched to mapping the journey of veterans in partnership with the Department of Defence. “This is to share data between the agencies to give us a view of the lifecycle of a veteran from when they enter the ADF through to their transition and beyond,” he explained. “We hold a lot of information from that point of transition onwards. Defence holds the information from enlistment through to… Read full this story
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